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  • Q How can I purchase your products?

    A

    We are a wholesale business only. If you're interested, fill out the wholesale request form with your details. For personal or retail purchases, contact our official distributors in your country or region. If necessary, provide your address, and we can help you find local distributors.

  • Q What is your wholesale pricing?

    A

    We offer competitive wholesale prices. You can discuss further details with our sales representatives once your wholesale application is approved.

  • Q How can I become a HiFlow wholesaler?

    A

    Fill out the contact form or email us at info@myhiflow.com with your details. A sales representative will contact you within a few business days.

  • Q How to Submit a Warranty Claim?

    A

    Contact the store where you purchased your product to request a replacement.

  • Q Required Warranty Information

    A · Proof of purchase (a screenshot of the online order if no invoice is available).
    · Pictures or videos of the damaged product.
    · Serial number and security code (with a picture).
  • Q Warranty Coverage

    A

    Non-consumable products are eligible for after-sales service. Note that pods, glass, and other consumable products are not covered.

  • Q Warranty Period

    A

    HiFlow provides a 90-day quality assurance period from the purchase date. The warranty period starts from the date on your invoice.

  • Q How to prevent pod/cartridge leaking?

    A 1.  Refill promptly: Cover the silicone pad quickly to prevent leaks if it takes longer than 30 seconds.
    2.  Clean the connection area: Make sure the area where the device and cartridge connect is clean and dry. If the cartridge hasn't been used for over 3 days, it might leak.
    3.  Replace faulty cartridges: If leakage continues, replace the cartridge and test again.

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