A 1. Refill promptly: Cover the silicone pad quickly to prevent leaks if it takes longer than 30 seconds. 2. Clean the connection area: Make sure the area where the device and cartridge connect is clean and dry. If the cartridge hasn't been used for over 3 days, it might leak. 3. Replace faulty cartridges: If leakage continues, replace the cartridge and test again.
Q How to change the e-liquid?
A 1. Fill carefully: Refill the e-liquid without touching the internal parts. 2. Avoid squeezing the bottle frequently: Close the silicone pad tightly after refilling. Wait for 3 minutes before using.
Q What if the device doesn't fire?
A 1. Turn on the device: Make sure it's powered on. 2. Check the battery: Ensure the device is fully charged. If not, charge it for half an hour and try again. 3. Check the battery indicator: Draw and vape to see if the battery indicator lights up. If it still doesn't work, the auto-draw feature might be malfunctioning. 4. Contact support: Reach out to our support team for help.
Q What if the device won't charge?
A 1. Check the charger: Ensure the charger is working properly. 2. Try a different adapter and cable: Use a different adapter and cable to charge the device for half an hour. 3. Use the recommended adapter: Follow the user manual for the correct charging adapter.
Q Why can’t I draw vapor from the device?
A 1. Check the battery level: Make sure the battery is charged. If it's low, recharge it. 2. Check the e-liquid level: If you've been using the device for a while and can't draw vapor, the e-liquid might be empty. Refill the e-liquid or use a new e-cigarette.
