Contact the store where you purchased your product to request a replacement.
Q Required Warranty Information
A · Proof of purchase (a screenshot of the online order if no invoice is available). · Pictures or videos of the damaged product. · Serial number and security code (with a picture).
Q Warranty Coverage
A
Non-consumable products are eligible for after-sales service. Note that pods, glass, and other consumable products are not covered.
Q Warranty Period
A
HiFlow provides a 90-day quality assurance period from the purchase date. The warranty period starts from the date on your invoice.
